Question 1

What time should I arrive at the marina the day of the charter?

Accepted Answer

All divers are required to arrive no later than 6:15am the day of their charter. The boat leaves the dock promptly at 7:00am. Late divers will forfeit their spot and no rescheduling will be provided.

Question 2

Do I have to pay for my charter up front?

Accepted Answer

Payment is due at the time of booking through our secure online booking platform.

Question 3

Can I pay you at the boat?

Accepted Answer

No. Payment is due at the time of booking through our secure online booking platform.

Question 4

Can I book over the phone or via email?

Accepted Answer

We only accept bookings through our secure online booking platform.

Question 5

Can I get a refund?

Accepted Answer

No refunds will be issued on purchases. We will work with you to reschedule your dive charter within 12 months from the original purchase date.

Question 6

Do you provide SCUBA gear?

Accepted Answer

No. All divers are required to bring their own SCUBA dive gear. Tanks are not included in the charter fee.

Question 7

How many people are required for the charter to launch?

Accepted Answer

We will only run a charter with a minimum of 4 divers.

Question 8

Can I drift dive?

Accepted Answer

At this time, we will not be offering drift diving charters. All dives will be wreck dives and an anchor line will be secured from the boat to the wreck below.

Question 9

Do I have to sign a waiver or release?

Accepted Answer

All divers are required to digitally sign a waiver at the time of booking online. Waivers must be completed and submitted before the date of dive charter. We will not accept waivers at the boat.

Question 10

Can I bring my waiver to the boat?

Accepted Answer

No. All divers are required to digitally sign a waiver at the time of booking online. Waivers must be completed and submitted before the date of dive charter. We will not accept waivers at the boat.

Question 11

What can I bring on the boat?

Accepted Answer

Divers can only bring their SCUBA gear, a towel, and change of clothes, a valid government-issued photo ID, and a current diver certification card. Cameras and mobile phones are also permitted.

Question 12

Do you serve alcohol?

Accepted Answer

No alcohol will be provided. Divers are prohibited from bringing alcohol aboard the boat.

Question 13

Can I bring my own alcohol?

Accepted Answer

No alcohol will be provided. Divers are prohibited from bringing alcohol aboard the boat.

Question 14

Can I bring a cooler?

Accepted Answer

Coolers are prohibited aboard the boat. We have a large cooler on board and we will provide snacks and drinks.

Question 15

What is your surface interval policy?

Accepted Answer

Surface intervals are required between dives. Interval times begin when the last diver of the group arrives at the boat deck.

Question 16

When does the surface interval begin?

Accepted Answer

Surface intervals are required between dives. Interval times begin when the last diver of the group arrives at the boat deck.

Question 17

Can I use the boat cabin?

Accepted Answer

Absolutely! You may enjoy the cabin on the Explorer at any time. However, you must be out of your wetsuit and completely dry.

Question 18

What happens if the weather turns bad while we’re at sea?

Accepted Answer

In the event of inclement weather or illness/injury of a diver, vouchers will be issued for the remaining number of dives of the charter. We will work with each diver to reschedule.

Question 19

What happens if someone gets sick or injured at sea and we have to return to the marina?

Accepted Answer

In the event of illness/injury of a diver, vouchers will be issued for the remaining number of dives of the charter. We will work with each diver to reschedule.

Question 20

Can I spearfish?

Accepted Answer

Yes, spearfishing is allowed! Just be sure to speak with the captain beforehand to review any local regulations and safety protocols

Question 21

I bought a Platinum Charter Pass. Can I transfer it to someone else?

Accepted Answer

Platinum Charter Passes are valid for the purchasing diver only. The pass cannot be shared or transferred. Lost or stolen passes cannot be replaced.

Question 22

I lost my Platinum Charter Pass. Can you replace it?

Accepted Answer

Lost or stolen passes cannot be replaced.

Question 23

How do I use my Charter Pass?

Accepted Answer

The unique code on the back of your charter pass is good for booking 6 dive charters. When you book a charter, simply enter your harter pass code into the Promo Code field.

Question 24

Do I have to bring NITROX tanks?

Accepted Answer

Tanks are not included in the price of the dive charter. You can purchase tank rentals separately online or contact us before the charter to arrange for tanks to be aboard the day of your charter.

Question 25

Do you offer food or drinks on the charter?

Accepted Answer

Nautical Divers will be providing snacks and non-alcoholic drinks to all our divers during charters. We'll also be providing divers a delicious pizza lunch after our second tank dive...fresh from our onboard pizza oven.

Question 26

I want to book a group for a dive charter. Can I book everyone at once?

Accepted Answer

All divers will need to book individually, as they will all need to sign a waiver and liability release document. The process is quick, easy, and secure!

Question 27

I signed up to be a site member. Will my charter and purchases show up in my account?

Accepted Answer

If you signed up to become a member first or during the checkout process, then yes.

Question 28

Does your boat have a bathroom?

Accepted Answer

Yes. There is a toilet room in the cabin.

Question 29

How long does a typical dive charter offshore Jacksonville last?

Accepted Answer

Plan on being gone from 7am until 5pm.

Question 30

Do you rent air tanks?

Accepted Answer

We can provide 3 NITROX tanks to each diver during the charter for an additional fee.

Question 31

What is the minimum diver certification required to go on one of your charters?

Accepted Answer

We require all divers to be certified Advanced Open Water Divers with NITROX certification or be accompanied by a certified dive instructor if the diver is an Advanced Open Water Diver student.

Question 32

Do you provide NITROX tanks?

Accepted Answer